Refund & Cancellation Policy

Student subscription plans (Monthly at ₹2,250, Quarterly at ₹7,125, and Yearly at ₹27,000) are generally non-refundable once the billing period has started. However, we offer the following provisions:

• Cooling-Off Period: If you are a new subscriber, you may request a full refund within 48 hours of your first subscription purchase, provided you have not booked or attended any sessions during that period.
• Cancellation: You can cancel your subscription at any time through your dashboard settings. Upon cancellation, you will retain access to all platform features until the end of your current billing period. No partial refunds are issued for the remaining days.
• Auto-Renewal: Subscriptions renew automatically at the end of each billing cycle. If you do not wish to renew, cancel at least 24 hours before the renewal date.
• Accidental Renewals: Refund requests for accidental or unintended renewals will be considered if submitted within 48 hours of the renewal transaction and if no Platform features were used during the renewed period.

Individual tutoring session bookings follow a flexible cancellation policy designed to respect both the student's and tutor's time:

• 24+ Hours Notice: Students may cancel a session through the "My Sessions" page at least 24 hours before the scheduled start time. A full credit will be applied to the student's account, and the tutor's availability slot will be restored.
• 12–24 Hours Notice: Cancellations made between 12 and 24 hours before the session will receive a 50% credit. The remaining 50% is retained as a late cancellation fee.
• Less than 12 Hours Notice: Cancellations made within 12 hours of the scheduled start time are not eligible for a refund or credit, as the tutor has already reserved that time slot for you.
• Tutor No-Show: If a tutor fails to attend a scheduled session without prior cancellation, the student will receive a full refund or a free reschedule at their discretion. The incident will be flagged on the tutor's account.
• Student No-Show: If a student fails to attend a confirmed session without prior cancellation, the session fee is forfeited. No refund or credit will be issued.
• Rescheduling: Students may reschedule a session (instead of cancelling) up to 12 hours before the start time, subject to the tutor's availability. Rescheduling does not incur additional charges.

Group batch enrollments are subject to the following refund conditions:

• Before First Session: If a student requests to withdraw from a batch before the first scheduled session has taken place, a full refund or credit will be issued.
• After First Session: Once the batch has commenced (i.e., the first session has occurred), batch fees are non-refundable. Students will retain access to the batch until it is marked as completed by the teacher.
• Batch Cancellation by Teacher: If a teacher cancels or discontinues an entire batch, all enrolled students will receive a full refund for the batch enrollment fee.

We understand that exceptional situations arise. Refunds may be considered outside the standard policy in the following cases:

• Technical Issues: If a session could not take place due to a verified technical failure on TutorLink's end (e.g., Platform outage, meeting link malfunction), the student will receive a full refund or free reschedule.
• Payment Errors: Duplicate charges or incorrect payment amounts will be corrected and refunded promptly upon verification.
• Medical or Emergency Situations: In cases of documented medical emergencies or unforeseen circumstances, we may offer partial or full refunds on a case-by-case basis. Supporting documentation may be requested.
• Service Quality Concerns: If a student believes the quality of a tutoring session was significantly below the expected standard, they may file a complaint within 48 hours of the session. Our team will investigate and may issue a credit or partial refund.

The following are strictly non-refundable:

• Completed tutoring sessions that were attended by both the student and teacher.
• Subscription fees for billing periods that have already lapsed.
• Late cancellations (less than 12 hours before a one-on-one session).
• Batch enrollment fees after the first session has been conducted.
• Any free trial or promotional offers — these carry no monetary value and are not refundable.

• Review Period: All refund requests are reviewed within 3–5 business days of submission.
• Approval Notification: You will be notified via email once your refund request has been approved or denied, along with the reason.
• Refund Credit: Approved refunds are processed back to the original payment method. Depending on your bank or payment provider, the credit may take an additional 5–10 business days to appear in your account.
• Platform Credits: In some cases, refunds may be issued as TutorLink platform credits instead of monetary refunds. Credits can be used for future session bookings or subscription renewals and have no expiry date.

If you are unsatisfied with the outcome of a refund request, you may escalate the matter by contacting our support team. We are committed to resolving disputes amicably and will work with you to find a fair resolution.

Before initiating a chargeback or dispute with your payment provider, we strongly encourage you to contact us directly, as chargebacks may result in temporary account suspension pending investigation.